❓Frequently Asked Questions During Your Redokun Free Trial
Welcome to Redokun! 🎉
If you're currently testing the platform during your free trial, you may run into a few common questions while uploading files, setting up languages, or exploring features like Pre-Translate.
To help you get started smoothly, we’ve collected the most frequently asked questions from trial users — with quick answers and links to detailed guides.
1. I tried uploading a file format that isn’t supported (e.g., PDF)
Redokun supports specific editable file formats such as Word, PowerPoint, Excel, and InDesign files. Check the full list of supported file formats here:
👉 Supported File Formats
https://help.redokun.com/article/55-supported-file-formats
Unfortunately, PDF files are not supported. We recommend users use the source file (InDesign, Word, PowerPoint) created before the file was converted to PDF.
2. My file is too large to upload (limit: 100MB)
During the free trial, the maximum upload size per file is 100MB.
If your file exceeds this limit, you can choose one of the following options to reduce the size:
Option 1: Reduce the file size
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Reduce the size of an InDesign (IDML) file
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Reduce the size of a Word (DOCX) file
👉 https://help.redokun.com/article/115-how-to-reduce-the-size-of-a-docx-file
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Reduce the size of a PowerPoint (PPTX) file
👉 https://help.redokun.com/article/112-reduce-size-pptx-file
Option 2: Split the file
Split your file into smaller files, upload them separately to Redokun for translation, then merge the translated files back into one.
Option 3: Use sample test files
Use one of the sample test files provided inside Redokun to explore the platform features. This may be the best way to experience the workflow without needing to reduce the size of a real production document. Go to the Document List, click "Upload document" button and find below box to select a test file.
3. My file contains more than 10,000 words
Redokun trial accounts have a word limit per file to ensure performance and fair usage.
If your document contains more than 10,000 words, you’ll need to upload a shorter file for testing.
Alternatively, you can use one of the sample test files provided inside Redokun to explore the platform features. This may be the best way to experience the workflow without needing to shorten a real production document. You can go to the Document List, click "Upload document" button and find below box to select a test file.
4. I can’t find the target language I want to add
Redokun supports over 130 languages.
To check which languages are supported, please refer to this guide:
👉 Supported Languages
https://help.redokun.com/article/132-supported-languages
If you see that a language is supported on our list, but you cannot find it in Redokun, please enable country-specific languages from the Languages settings in your Account settings, and then try searching for the language again. It should now show up.
If you still cannot find the language you need, please reach out to support@redokun.com.
5. I don’t know how to run Pre-Translate
Pre-Translate is one of the fastest ways to speed up your translation process by:
- AI translation suggestions
- Glossary (Basic + Premium plans)
Once you start accumulating your own Translation Memory, you can also use translation memory to pre-translate your documents (i.e. previously translated segments are filled as part of the pre-translate process).
To learn how to run it step-by-step:
👉 How to Use Pre-Translate
https://help.redokun.com/article/24-pre-translate
6. I can’t see the InDesign preview
If you're working with InDesign files, Redokun provides an optional preview feature through the InDesign Extension.
To enable and use it correctly, follow this guide:
👉 The InDesign Extension
https://help.redokun.com/article/31-the-indesign-extension
7. I have questions about data privacy and AI translation
We understand that privacy and security are essential, especially when working with sensitive or confidential content.
As a European company, Redokun is fully compliant with the General Data Protection Regulation (GDPR).
When using AI or machine translation during your trial, you remain in control: Redokun allows you to choose whether or not to enable external translation vendors. We also provide full transparency regarding how these providers handle data and what their terms of service include.
Learn more here:
👉 Redokun’s Privacy Policy
👉 AI Translation Vendors & Terms of Service
https://help.redokun.com/article/64-machine-translation-vendors-terms-of-service
8. I don’t know how to invite other project managers or translators
Redokun supports collaboration, even during the trial. You can invite teammates such as:
- Other project managers
- Translators
- Reviewers
To learn how to manage translators and assignments:
👉 Manage Translators and Assignments
https://help.redokun.com/article/156-manage-translators-and-assignments
Need More Help?
If you still have questions during your free trial, our team is happy to assist.
Just reach out via the in-app chat or browse the full Help Center for more guidance.