📤 Uploading documents

Redokun lets you upload a wide range of document types to begin your translation process. This guide walks you through what you should review before uploading to ensure the best translation experience.

✅ Best Practices Before You Upload

To ensure a smooth translation experience, we recommend reviewing the following:

• Check text segmentation settings: Proper segmentation improves AI translation quality or prioritises Translation Memory reuse. Learn more about segmentation →
• Use editable file formats: Make sure your content is not locked or flattened. Text should be selectable and editable.
• Clean up your original file: Remove extra spaces, special characters, or unnecessary formatting that could affect translation or tag visibility.

🧾 Supported File Formats and Limits

Redokun supports many file types. See the full list here →

File limits:

• Maximum 20 files per upload
• Maximum 100 MB per file
• Maximum number of segments: 50,000 per file

For the most up-to-date file size and upload limits, see this guide →

📂 How to Upload One or More Documents

1. Go to your Document List (or the folder where you want to upload your document)
2. Click Upload Document in the top-right corner.
3. Drag and drop your file(s), or click Browse files to upload manually.

   • During this step, you can also choose where to place the uploaded documents.

     
     

     

4. Click Continue once the upload is complete.
5. Select the Source Language of the documents.

   • 💡 Some file types (like JSON, XLIFF, or HTML) may prompt additional settings. Redokun tries to detect and apply the correct settings automatically, but we recommend reviewing them to ensure everything is configured as expected.

     
     

     

6. Select one or more Target Languages.

   • If you’re uploading multiple documents, click Add to all documents to apply the same target languages across all files.

     
     

     

   • To remove a language from a specific file, click the three-dots icon next to that language and select Delete.
7. Select your translators and proofreaders.
   • Redokun automatically assigns the last selected translators and proofreaders for each target language.

   • You can change the translators and proofreaders for a target language by clicking on Add translator. Also here Add to all documents will update the translators in all the documents with that target language.

     
     

     

8. Click Save and Continue to proceed with your workflow.

That’s it! Your documents are now ready to be translated in Redokun. All assigned translators will be automatically notified about their new task.

❗ What to Do If You Get an Error or Your File Doesn’t Upload

If you encounter an issue during upload, try the following steps:

• Check the file size: Ensure the file is within Redokun’s upload limits (max 100 MB and 50,000 segments). You can find guides to reduce the size of your files here:
  • Reduce the size of a DOCX file →
  • Reduce the size of a PPTX file →
  • Reduce the size of an IDML file →
• Try saving the document with a new name and upload it again.
• Contact support@redokun.com. If possible, include:
  • The file you’re trying to upload
  • A screenshot of the error message you’re seeing

📚 Want More Help with Specific File Types?

For step-by-step instructions on translating different file formats—like InDesign, XLIFF, or PDF—visit our Translation & Proofreading section in the Help Center.

You’ll find tailored guides such as:

• How to translate an InDesign document
• Using exchange files with external collaborators

• Translating PDF or XLIFF documents online

  …and more!