🧾 Billing, invoices & payment information

Manage your billing details, payment methods, and invoices effortlessly through your Redokun account.

ℹ️ Important Information

🛠️ Accessing Your Billing Settings

1. Log in with the account used to purchase your Redokun plan.
2. Click on your profile picture in the top right corner and select Settings.
3. Navigate to the Billing tab.

From the Billing page, you can:

• Update your company information (e.g., billing address, VAT number).
• View and download all your invoices.
• Change your payment method.
• Manage your auto-renewal preferences.
• Upgrade or downgrade your subscription plan.

📄 Managing Invoices

1. Log in with the account used to purchase your Redokun plan.
2. Click on your profile picture in the top right corner and select Settings.
3. Navigate to the Billing tab.
4. Simply scroll down the Billing page to view your billing history and access your invoices.
5. Download individual invoices in PDF format for your records.

For detailed information on invoices and proration, refer to our Invoices & Proration Guide.

💳 Updating Payment Methods

To update your payment method:

1. Log in with the account used to purchase your Redokun plan.
2. Click on your profile picture in the top right corner and select Settings.
3. Navigate to the Billing tab.
4. Under Payment Method, click Update.
5. Enter your new payment details and save the changes.

For detailed information about available payment methods and how to upgrade your plan, please refer to our How to Upgrade Your Plan Guide.

🔄 Managing Auto-Renewal

Your subscription is set to auto-renew by default. To manage this:

1. Log in with the account used to purchase your Redokun plan.
2. Click on your profile picture in the top right corner and select Settings.
3. Navigate to the Billing tab.
4. Click on Manage Auto-Renewal.
5. Follow the prompts to adjust your renewal settings.

For more details on pausing or canceling your subscription, please see our Pause Subscription Guide.

📧 What to Do If You Need to Send Invoices to Procurement or Another Department

If you want your invoices to be automatically sent to your Procurement Office, Accounting Department, or another email address, you can easily set a Billing Email in your Billing settings.

Here's how:

1. Log in with the account used to purchase your Redokun plan.
2. Click on your profile picture in the top right corner and select Settings.
3. Go to Billing.
4. Next to Billing Email, click Update.
5. Enter the email address where you want to receive future invoices.

From now on, Redokun will send all invoice emails to this billing email address.

📧 What Emails Will Be Sent to the Billing Email?

If you set a billing email address, it will receive:

• 🧾 Purchase confirmation emails and invoices
• ⏰ Reminders about upcoming renewals
• ❗ Reminders about missed or failed payments

This ensures your Procurement, Accounting, or Finance teams stay informed without needing direct access to your Redokun account.

❓ Need Assistance?

If you have any questions or require further assistance, don't hesitate to contact our support team. We're here to help!