⏸️ How to pause your subscription

We understand that your needs may change, and we're here to make the process as smooth as possible. Pausing your subscription is straightforward and ensures you have flexibility for the future.

🛠️ Steps to Pause Your Subscription

⚠️ Pausing your subscription means disabling auto-renewal. After your subscription ends, your data will be securely stored for a limited retention period. If you don't reactivate within that time, all your data will be permanently deleted in accordance with our retention policy.

Log in with your Team Leader (Admin) account
Click on your name in the upper right-hand corner.
Navigate to Settings > Billing.
Click on Manage auto-renewal.
Fill out the form and click on Schedule subscription cancellation to confirm.

Your subscription will remain active until the end of your current billing cycle. After that, it will not renew automatically.

🔒 What Happens to Your Data?

After you cancel or pause your subscription, your data remains securely stored for a limited time.

For full details about what happens to your data and our retention policy, please see: 👉 What Happens to Your Data When You Cancel Your Subscription →

This approach ensures that we maintain a high-performance environment for our active users while respecting your data.

📅 Looking to Save on Costs?

If you’re considering pausing your subscription to save on costs, you might also want to explore switching to an annual plan.

Choosing an annual subscription gives you more flexibility and even more value:

📦 Full access to resources upfront:
Receive all your downloadable words and AI translation credits immediately. This helps you manage both busy and slower periods more easily.
💰 Save the cost of 2 months:
Annual plans cost less than paying monthly for a full year.
🏦 Pay by bank transfer:
Available for Basic and Premium annual plans if you prefer paying offline.

We recommend annual plans for teams who want maximum flexibility and the best overall value.

🔄 Ready to Return?

If you decide to come back within the retention window, simply log in and upgrade to one of our paid plans. Your projects and translations will be just as you left them.

❓ Need Assistance?

If you have any questions or need further assistance, don't hesitate to contact us at support@redokun.com. We're here to help!