📅 What happens to your data when you cancel or pause your subscription

At Redokun, we are fully committed to giving you the best experience — fast, secure, and reliable. Here’s how we handle data when someone cancels their subscription, and why this approach directly benefits you.

🔖 Our Data Retention Policy

• When a user cancels their subscription, we keep their data for 60 days.
• After 60 days, their data is permanently deleted from our servers.
• This way, only active users like you — who are using and valuing Redokun — are part of the system.

🔍 Why This Policy Benefits You

Our 60-day data retention policy isn’t just about compliance — it’s designed to keep Redokun faster, safer, and better for you.

• Faster Service for Active Users

  By removing data from inactive accounts, we keep our systems lighter and more responsive. This means faster loading times and a smoother experience for you every day.

• More Efficient Development

  Managing a focused, active database allows our team to develop new features and improve existing ones much faster. This is not just words, before introducing this policy, a significant part of our development time was spent on solving issues caused by unnecessary data storage.

• Simpler and Safer Data Management

  With less unnecessary data to manage, we can maintain a cleaner and more secure environment. Your projects and translations are easier to protect and organize.

• Fairer Infrastructure Costs

  Optimizing storage around active users helps us control costs, allowing us to invest more in new features and better performance — rather than charging more to cover unused storage.

• Greater Data Security for Everyone

  Even though we have strong security measures in place, handling only the data of active users further reduces risks. It ensures that Redokun remains a safe and trusted workspace for you.

• Sharper Focus on Active User Needs

  By focusing only on active users like you, we can prioritize the tools, updates, and resources that truly matter — not waste time on maintaining inactive accounts.

• Stronger Privacy Standards

  Proactively deleting old data helps us exceed the expectations of privacy regulations like GDPR and CCPA. It also shows our commitment to respecting your rights.

⚠️ Important Reminder

If you cancel your subscription, you still have 60 days to access and recover your data if you change your mind.

After 60 days, the data will be permanently deleted and cannot be recovered — helping us continue to offer a better service for all active users.

💬 Questions?

If you have any questions about your data or your subscription, please contact us at support@redokun.com – We’re here to help!

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