↕️ How to upgrade or downgrade your plan
Whether your team's needs are evolving or you're seeking enhanced features, Redokun offers the flexibility to adjust your subscription plan seamlessly.
🔧 Steps to Change Your Plan
Log in with your Team Owner (Admin) account.
Only the team owner has the necessary permissions to modify the subscription.
Click on your profile picture in the top right-hand corner and select Settings.
In the sidebar, go to Subscription > Plans.
At the top of the page, choose your billing schedule:
- Click Pay annually to get 2 months free.
Or click Pay monthly if you prefer monthly billing.
Review the available plans displayed (Starter, Basic, Premium).
To change your plan:
- Click Upgrade on the plan you want to move up to.
- Click Downgrade if you want to switch to a smaller plan.
- Follow the on-screen instructions to complete the process.
You can review all available plans and their features on our Pricing Page.
ℹ️ Special Cases
Most users can upgrade or downgrade their plan directly through the app following the steps above.
If you're on a custom plan or if you need an add-on (like extra seats or words), please contact our support team at support@redokun.com — we'll be happy to assist you!
💳 Understanding Billing Adjustments
⬆️ Upgrading Your Plan
When you upgrade mid-cycle, Redokun applies proration to ensure fair billing:
- You'll receive a credit for the unused portion of your current plan.
- The cost for the new plan is calculated for the remaining period of the billing cycle.
- The difference is charged immediately, and your new plan becomes active right away.
📈 Example of Proration
Imagine you are on a $100/month plan and decide to upgrade to a $150/month plan halfway through your billing cycle.
Here's how your upgrade cost is calculated:
- You already paid $100 at the beginning of the month.
- You've used half of your current plan → that's worth $50.
- You have a $50 credit left from the unused portion of your old plan.
- The cost of the new plan for the remaining half-month is $75 (half of $150).
- Final upgrade cost:
- $75 (cost of new plan) − $50 (credit from old plan) = $25.
So, you'll pay an additional $25 to upgrade your subscription.
| Description | Amount |
|---|---|
| Original plan paid | $100 |
| Used (half of $100) | $50 |
| Remaining credit | $50 |
| New plan cost for remaining period | $75 |
| Final cost to upgrade | $25 |
⬇️ Downgrading Your Plan
Downgrades take effect at the end of your current billing cycle.
You can schedule a downgrade at any time, and it will automatically apply upon renewal.
📌 Important:
Before downgrading, please make sure your account fits within the limits of the new plan you selected.
Key limits include:
- Number of Manager seats and Translator seats
- Glossary entries
- Imported Translation Memories
If your current usage exceeds the new plan’s limits, you may experience restrictions or interruptions in your account after the downgrade is processed.
We recommend adjusting your resources before the downgrade to ensure a smooth transition.
📅 Get More Value with an Annual Plan
Switching to an annual subscription gives you even more benefits:
- 📆 Full Access Upfront: Receive all your annual resources immediately. Perfect for handling both busy and quieter periods without limitations.
- 💰 Save More: Enjoy the equivalent of two months free compared to monthly billing.
- 🏦 Flexible Payment Options: Prefer bank transfer? It's available for Basic and Premium annual plans.
If you're looking for the best value and maximum flexibility, an annual plan might be the right choice for you. Explore more on our Pricing Page.
❓ Need Assistance?
If you have questions or need further support, don't hesitate to contact our support team. We're here to help!
Note: For information on pausing or canceling your subscription, please refer to our Pause Subscription Guide.