🔐 Two-Factor Authentication (2FA): Setup, Use, and Troubleshooting

Two-Factor Authentication (2FA) adds an extra layer of security to your Redokun account. It requires not only your password but also a second verification step every 30 days to confirm your identity, ensuring that only authorized users can access your account.

🔒 Why 2FA Is Required

To protect your projects and data, Redokun requires 2FA for all accounts.

Even if your password is compromised, 2FA ensures that only you can access your account—especially when logging in from a new device or location.

This extra step helps us maintain a secure environment for your team and your translations.

🛠️ How 2FA Works in Redokun

When logging in to Redokun, 2FA will prompt you to verify your identity under specific circumstances:

New Device or Browser: If you log in from a device or browser Redokun hasn’t seen before.
30-Day Period: Even on trusted devices, you’ll be asked to re-confirm your identity every 30 days.

📥 How to Use 2FA

Login Attempt: Enter your username and password as usual.
Email Verification: If verification is required, you’ll receive an email from Redokun with a unique link.
Access the Email: Open the email and click the provided link to confirm it’s you.
Confirmation: Once you click the link, you’ll be logged into your account.

⚠️ Important: Make sure you open the verification link using the same browser and device where you started the login. For example, if you log in from Chrome on your laptop, don’t open the link from Safari on your phone.

That’s it—quick, secure, and easy!

🔑 Key Features of 2FA

Automatic Activation: 2FA is automatically enabled for all accounts.
Device Trust Period: You’ll only need to verify your identity once every 30 days on trusted devices.
Minimal Disruption: The process is designed to be seamless and protect your workflow without unnecessary interruptions.

🧰 Troubleshooting

2FA not working?

In most cases, 2FA issues happen when the login attempt and the email confirmation happen in different browsers or devices. To ensure 2FA works correctly:

Make sure you log in and open the confirmation link using the same browser.
Avoid starting the login from one device (e.g. desktop) and confirming from another (e.g. mobile).

If you still can’t access your account:

Didn’t Receive the Email?

Check your spam or junk folder and ensure emails from Redokun aren’t blocked.

Incorrect Email Address?

Ensure your registered email is current and accessible. You can update it in your account settings or contact our support team.

Need Help?

🛡️ Security Best Practices

To make the most of 2FA and keep your account secure:

Use Strong Passwords: Ensure your password is complex and unique.
Regular Updates: Change your password periodically.
Keep Your Email Secure: Your email is key to 2FA, so ensure it is secure and protected.

By following this guide, you’ll be able to make the most of Redokun’s 2FA feature while ensuring your account stays protected.