📩 Translator hasn’t received or accepted the invitation

If a translator hasn’t accepted their invitation, they won’t be able to access the assigned document. Here’s how to identify the issue and resend the invitation.

🔄 Resend the invitation

1. Open the Document Detail page.
2. Click the three-dot menu next to the target language.
3. Select Change translator.
4. In the pop-up, click the trash icon to remove the current translator.
5. Choose the same translator from the list or enter their email.
6. Click Assign translator to resend the invitation.

🔍 Check the invitation status

1. Open the Document Detail or Document List.
2. Look for a yellow warning icon next to the target language—this indicates the translator hasn't accepted the invitation yet.
3. You can also click the three-dot menu next to the target language and select Change translator.In the pop-up, any translator who hasn’t accepted the invitation will have a yellow warning icon next to their name.—this means the translator hasn’t accepted the invitation yet.

✅ Tips

• Check spam/junk folders: Ask the translator to check for the invitation email.
• Log in directly: Translators can also accept jobs from their Document List after logging in.
• Enable digest emails: Managers can receive summaries of pending tasks and invitations.

Need more help? Contact Redokun Support