📩 Translator hasn’t received or accepted the invitation

If a translator hasn’t accepted their invitation, they won’t be able to access the assigned document. Here’s how to identify the issue and resend the invitation.

🔄 Resend the invitation

Option 1: From the Team page

1. Click Team in the navigation bar.
2. Find the translator marked Pending invitation and click the three-dot icon at the end of their row.
3. Select Resend invitation.

Option 2: From the Document page

1. Open the Document Detail page.
2. Click the three-dot menu next to the target language.
3. Select Change translator.
4. In the pop-up, click the trash icon to remove the current translator.
5. Choose the same translator from the list or enter their email.
6. Click Assign translator to resend the invitation.

🔍 Check the invitation status

Option 1: from the Team page

1. Open the Team page
2. Translators who haven't accepted yet are marked Pending invitation in the Joined column.

Option 2: from the Document page.

1. Open the Document Detail or Document List.
2. Look for a yellow warning icon next to the target language—this indicates the translator hasn't accepted the invitation yet.
3. You can also click the three-dot menu next to the target language and select Change translator.In the pop-up, any translator who hasn’t accepted the invitation will have a yellow warning icon next to their name.—this means the translator hasn’t accepted the invitation yet.

✅ Tips

• Check spam/junk folders: Ask the translator to check for the invitation email.
• Log in directly: Translators can also accept jobs from their Document List after logging in.
• Enable digest emails: Managers can receive summaries of pending tasks and invitations.

Need more help? Contact Redokun Support